Shipping and Returns

Jump to: Return Policies - Warranty Policy

Shipping

Baabuk ships to most countries. Delivery charges and times vary by country. Please click below to learn more. Please note that there may be parcel delays during the holiday season.

Shipping to most countries -  Shipping to Switzerland -  Shipping to USA  

 

Shipping to most countries

PriceFree shipping to most countries on orders over €200. Standard shipping rates will be calculated at checkout.  Customers outside of the EU may be responsible for any applicable import duties and taxes. 

NOTICE - Due to regulatory changes, we are currently unable to ship to UK address. Our apologies for this inconvenience - thank you for your patience as we work on a solution. 

Shipping to Switzerland

For Switzerland, we have a specific website (www.baabuk.ch) where we ship directly from our Swiss warehouse. Orders to Switzerland from this site will incur shipping costs and duty fees on your charge. 


Shipping to USA

For USA customers, please order at our BAABUK USA site at (us.baabuk.com).


 

DON’T RETURN. U-TURN.

With a current return rate of 8%, well below the industry average of around 20%, we’re pretty sure you’re going to love your new Baabuks.

But what’s the easiest way to return shoes that are too big or too small? Don’t.

That’s right. Keep ‘em and gift them to a friend or family member and we’ll give you 50% off one pair at the regular retail price.

We call this a U-Turn because:

  1. You save money on return postage.
  2. You make a friend happy.
  3. You get 50% off your very own pair.
  4. You get your new pair quicker

Please contact info@baabuk.com  within 30 days of delivery and you will get a code for your next purchase with a 50% discount.

The U-Turn discount is only available for purchases made directly with Baabuk. To return/exchange in-store purchases, please contact the shop. 

Traditional returns:

If this offer doesn’t suit your needs, we also have a 30-day guarantee and return policy. For returns or exchanges, please complete our return authorization form (or contact info@baabuk.comwithin 30 days of delivery. Items must be returned in new, unused condition. Items returned after 30 days or in "used" condition may not be eligible to receive full refund.

After we receive and inspect your returned items, we’ll either replace or refund your order per your request. You are responsible for the cost of return shipping to our warehouse in France.

Once you complete the return form, you'll receive an email confirmation with further instructions.

For return and refund conditions, please review our Terms and Conditions.

 Customized products & clearance items are not eligible for refunds or exchanges.

 


WARRANTY POLICY

We are committed to making sustainable and durable products designed for long- term wear. However, we recognize that the process of working with wool is and art and therefore, some products are more susceptible to faster wear. All Baabuk products come with a 365-day warranty which covers any rips, tears, holes, or other material damage. Simply contact us at info@baabuk