Shipping and Returns

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Shipping

UPDATE - As of March 23 our warehouse in Switzerland has slowed operations to ensure the safety of all workers. We have relocated some stock to our home and will be personally processing orders until our warehouse fully reopens. Certain products may be delayed in shipping. Products with a "DELAYED SHIPPING" label may be delayed two weeks.  Products without this tag will ship as usual. Thank you for your understanding - Dan & Galina.

Baabuk ships to most countries. Delivery charges and times vary by country. Please click below to learn more

Shipping to most countries -  Shipping to Switzerland -  Shipping to USA  

 

Shipping to most countries

Price – Free shipping on orders over €200. Standard shipping rates will be calculated at checkout for orders under €200.  Customers outside of the EU may be responsible for any applicable import duties and taxes

Shipping to Switzerland

For Switzerland, we have a specific website (www.baabuk.ch) where we ship directly from our Swiss warehouse. Orders to Switzerland from this site will incur shipping costs and duty fees on your charge. 

Shipping to USA

For USA customers, please order at our BAABUK USA site at (us.baabuk.com).

 

DON’T RETURN. U-TURN.

With a current return rate of 8%, well below the industry average of around 20%, we’re pretty sure you’re going to love your new Baabuks.

But what’s the easiest way to return shoes that are too big or too small? Don’t.

That’s right. Keep ‘em and gift them to a friend or family member and we’ll give you 50% off one pair at the regular retail price.

We call this a U-Turn because:

  1. You save money on return postage.
  2. You make a friend happy.
  3. You get 50% off your very own pair.
  4. You get your new pair quicker

Please contact info@baabuk.com  within 30 days of delivery and you will get a code for your next purchase with a 50% discount.

Traditional returns:

RETURNS UPDATE  - Due to the COVID-19 pandemic, our return center is currently closed. Return timetables will be extended. You must still request a return within 30 days of delivery using the form below, but please do not ship the package back until our return center has re-opened. We will contact you at that time with return address information.

If this offer doesn’t suit your needs, we also have a 30-day guarantee and return policy. For returns or exchanges, please complete our return authorization form (or contact info@baabuk.com) within 30 days of delivery. After we receive and inspect your returned items, we’ll either replace or refund your order per your request. You are responsible for the cost of return shipping.

Once you complete the return form, you'll receive an email confirmation with further instructions.

For return and refund conditions, please review our Terms and Conditions.

Final clearance items are not eligible for refunds or exchanges.