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Shipping and Returns

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Shipping

Baabuk ships worldwide! Delivery charges and times vary by country. Please click below to learn more

Shipping to Europe  -  Shipping to Switzerland – Shipping to the rest of the world

We ship worldwide using DHL. Most orders ship within one business day of purchase. Upon shipping, you will receive a tracking number to track your parcel.

 

Shipping to Europe

Price – Free shipping
Time – most packages arrive within 4-8 days of shipping.

Shipping to Switzerland

For Switzerland, we have a specific website (www.baabuk.ch) where we ship directly from our Swiss warehouse Free of charge. If you wish to order from baabuk.com, the goods will be shipped for €9 from our warehouse in Germany. All customs duties will be on your charge. 

Shipping to the rest of the world

Price – Free shipping on orders over €150. Standard shipping is €9 for orders less than €150.
Time – most packages arrive within 10-12 days

 

DON’T RETURN. U-TURN.

With a current return rate of 8%, well below the industry average of around 20%, we’re pretty sure you’re going to love your new Baabuks.

But what’s the easiest way to return shoes that are too big or too small? Don’t.

That’s right. Keep ‘em and gift them to a friend or family member and we’ll give you 50% off one pair at the regular retail price.

We call this a U-Turn because:

  1. You save money on return postage.
  2. You make a friend happy.
  3. You get 50% off your very own pair.
  4. You get your new pair quicker

Please contact info@baabuk.com  within 30 days of delivery and you will get a code for your next purchase with a 50 % discount.

Traditional returns:

If this offer doesn’t suit your needs, we also have a 30-day guarantee and return policy.

For returns or exchanges, please contact info@baabuk.com  within 30 days of delivery to receive a return authorization. Once we receive your return package, we’ll either replace or refund your order per your request. You are responsible for the cost of return shipping.

You'll need to complete a Return Form and attach it to your return package. We have two forms - International Returns and Switzerland Returns.

For return and refund conditions, please review our Terms and Conditions.

Final clearance items are not eligible for refunds or exchanges.

Sizing Chart

 

To find your perfect size, please use our Size Finder page.

This is the BAABUK sizing chart for our sneaker/urban wooler collection

Choosing the right shoes online can be difficult, in addition to regular sizing, we offer additional measurements in the chart below so that you can measure your foot to get the perfect fit.

Note that our shoes are made of wool. Wool is a stretchable material that will adapt itself to your foot. I general we recommend that if you have a larger feet or if you are in between two sizes  to take the size above (e.g EU 42 1/2 -> 43).

Size chart :

EU Size

Lengths (mm)

Girth (mm)
35
217
23
36
224
23
37
230
24
38
237
24
39
243
24
40
247
25
41
254
25
42
260
26
43
267
26
44
274
27
45
281
27
46
287
28

 

In order to choose your perfect pair just measure the length and girth of your feet.

To measure the length you can put your feet on a with page of paper and draw the line in front and at the back of your feet (the highest point at the front and at the back). The length can vary between 1 and 2 mm. To measure the girth you will circle your feet at the ball part. Check this link how to measure the ball girth.

If your feet is large we suggest that you choose the size above that is matching to the girth given in our chart.

The pictures below will help you with these measurements : 

Size Chart Baabuk

Please not that if the size you choose doesn't fit you perfectly you can exchange your shoes.

Slipper Sizing:

The slipper are hand-felted in one piece without any stitching. The advantage of these kind of slippers is that with the time, your feel will continue to felt the slippers and they will take the shape of your feet.

We have cut the opening of the shoes a little bit tighter. For the kids and female sizes we have cut a litle 'V' cut to make it easier to entre the shoe. In case you feel its still too tight, just cut with a scisor the 'V' a little bit bigger. That is only possible with hand-felted wool slippers.

Converting US/EU Sizes? Use our Size Finder page.

Conditions : Please contact us if you want to exchange the shoes. Once we have validate your request you can ship us the unused shoe (on your charges). We will ship you back a new pair (on our charges).

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